FAQs

Answers to common questions about shopping with Westmere Supply, planning an appliance package, delivery, service, and project support. If your question is specific to a product or property, contact us at support@westmeresupply.com.

Shopping and product selection

What does Westmere Supply sell?

We supply appliances and equipment for considered indoor and outdoor spaces, including espresso machines, refrigerators, ranges, range hoods, microwaves, fireplaces, and other home essentials. Our assortment varies as new brands and products are added.

How can I find the right appliance for my space?

Start with the room, the available dimensions, the required utilities, and the features that matter most to you. Product pages include the available specifications provided for each model. For help comparing options, email our team with the product category, dimensions, preferred finish, budget, and target delivery date.

Can you confirm whether an appliance will fit?

We can help you review published dimensions and specifications, but final fit, clearance, ventilation, utility, and code requirements should be confirmed by your installer, contractor, or design professional before you order.

Are product colors and finishes exact online?

Screen settings, lighting, and production variations can affect how a finish appears. If an exact finish match is important, contact us before ordering so we can help you review the available manufacturer information.

Do you sell open-box or display products?

Availability varies. Any special condition should be identified on the product page or confirmed before purchase. Contact support if you are looking for a particular model or opportunity.

Availability, pricing, and orders

Does “available” mean the product is ready to ship immediately?

Availability can change and may reflect supplier or warehouse information rather than same-day dispatch. Some products are stocked, while others are ordered from the manufacturer. Contact us before placing a time-sensitive order and include the product name, model number, quantity, and destination ZIP code.

Why do some products have different lead times?

Lead times depend on the brand, model, finish, warehouse location, and quantity ordered. Special-order and project quantities can take longer. We will share the best information available, but manufacturer and carrier timelines may change.

Can I change or cancel an order?

Contact us as soon as possible. Whether an order can be changed or cancelled depends on its fulfillment status and whether the item is special-order, custom, or already in transit. Review our Return & Refund Policy for the applicable terms.

What payment methods do you accept?

The payment methods currently available for your order appear at checkout. Orders may be subject to payment verification before fulfillment.

Do you charge sales tax?

Applicable taxes are calculated according to the order and destination information available at checkout.

Shipping and delivery

Where do you ship?

Our current focus is the United States. Service availability, delivery method, and cost depend on the product and destination. Review our Shipping Policy and contact us before ordering if access to the delivery location may be restricted.

How is delivery arranged for large appliances?

Large or heavy products may ship by freight carrier. Delivery service levels vary by item and destination, so curbside, threshold, room-of-choice, installation, and old-appliance removal should never be assumed unless they are specifically included in your order.

What should I check before delivery?

Confirm that driveways, gates, elevators, stairs, hallways, doors, and the final installation area can accommodate the packaged product. Arrange any required building access, permits, contractors, or lifting equipment in advance.

What should I do when my order arrives?

Inspect the packaging and product promptly. Note visible damage on the carrier’s delivery record before signing when possible, retain the packaging, and take clear photos of the carton, shipping label, and product. Contact support@westmeresupply.com promptly with your order number and photos.

Does delivery include installation or haul-away?

Only when those services are expressly listed or arranged for the order. Most products require installation by a qualified professional. Contact us before purchase if you need help understanding what is included.

Returns, damage, and warranty

Can I return an appliance?

Return eligibility depends on the item, its condition, its fulfillment status, and the terms that apply to the order. Some special-order, installed, used, final-sale, or custom items may not be returnable. Please read the Return & Refund Policy before opening, installing, or discarding packaging.

What if my item is damaged, incomplete, or incorrect?

Do not install or use the item. Keep all packaging and contact us promptly with your order number, a description of the issue, and clear photos. This helps us document the claim and determine the appropriate next step.

Who handles product warranty service?

Warranty coverage is generally provided under the manufacturer’s terms and may require proof of purchase, product registration, model and serial numbers, and service by an authorized technician. We can help you locate the relevant brand information, but warranty approval and service are determined by the manufacturer.

Will using an unlicensed installer affect my warranty?

It may. Many manufacturers require installation and service that follow their instructions and applicable codes. Use qualified professionals and retain installation and service records.

Trade and project supply

Do you work with contractors, designers, builders, and property teams?

Yes. Westmere supports professionals and homeowners sourcing multiple products for a room, renovation, development, or whole-home plan. Visit Trade & Projects to start a project brief.

Can you quote multiple appliances or multiple units?

Yes. Send us the rooms, product categories, quantities, preferred brands or finishes, delivery ZIP code, and target timeline. The more complete the brief, the more focused the recommendations and availability review can be.

Do you offer bulk or project pricing?

Project pricing may be available depending on the products, brands, quantities, and order timing. Submit a project brief so our team can review the complete scope.

Can Westmere coordinate an entire home package?

We can help organize product sourcing across categories and provide a consolidated view of the proposed package. Final design decisions, field measurements, code compliance, installation, and trade coordination remain with the appropriate project professionals unless otherwise agreed in writing.

Account and support

How do I contact Westmere Supply?

Email support@westmeresupply.com. Include your order number when asking about an existing order, or the product name, model, quantity, destination ZIP code, and desired timeline when requesting guidance.

Where can I read the full store policies?

Visit our Terms of Service, Privacy Policy, Payment Policy, Shipping Policy, Return & Refund Policy, Dispute and Chargebacks Policy, and Legal Information. If an FAQ and a policy differ, the applicable policy controls.