Dispute and Chargebacks

Last updated: September 29, 2026

We want to resolve order and payment concerns directly and fairly. This policy explains how Westmere Supply handles billing questions, disputes, and chargebacks. It does not limit rights available under applicable law or your cardholder agreement.

Contact us before filing a dispute

If you do not recognize a charge or believe an order is incorrect, damaged, missing, delayed, cancelled, or not refunded as expected, email support@westmeresupply.com. Include your name, order number, the disputed amount, the reason for the concern, and any useful photographs or documents. Do not send full card numbers or security codes.

What we will review

We may review the order confirmation, payment authorization, billing and shipping information, customer communications, product page, accepted quote, carrier records, delivery confirmation, photographs, return authorization, refund record, device or fraud-screening information, and the policies in effect for the order.

Unauthorized transactions

If you believe a payment method was used without permission, contact the issuing bank promptly and notify us. We may cancel unfulfilled orders, restrict an account, or request identity verification to prevent additional unauthorized activity.

Order and delivery concerns

For missing, damaged, incomplete, or incorrect shipments, follow the inspection and reporting steps in our Shipping Policy. Keep the product and all packaging while the matter is reviewed. Installing, using, altering, or discarding an item may limit available remedies.

Returns and refunds

A chargeback is not a substitute for requesting a return. Returns must follow our Return & Refund Policy. If a refund has already been issued, your financial institution may need additional time to post it.

Chargeback response

If a chargeback is filed, we may submit relevant transaction and fulfillment records to the payment provider or issuing bank. We will answer truthfully and cooperate with their process. The bank or payment network, rather than Westmere, decides the chargeback outcome.

Duplicate recovery

You are not entitled to recover the same amount twice. If both a refund and a chargeback credit are issued for the same transaction, we may work with the payment provider to correct the duplicate credit or request repayment where permitted.

Fraudulent or abusive disputes

Knowingly making a false claim, misrepresenting delivery, retaining goods after receiving a refund, or abusing a payment dispute process may lead us to restrict future orders and pursue available remedies. Nothing in this section prevents a good-faith dispute.

Resolution and records

We may propose replacement, repair support, return authorization, partial adjustment, cancellation, or refund depending on the facts and applicable policies. Keep emails, receipts, tracking details, photographs, and service records until the matter is resolved.

Contact

Email support@westmeresupply.com or call +1 (605) 653-4490. Written communication is recommended so both parties have a clear record.